Columns

Thinking about Trust With the Master Class on building trust coming up on December 11, I have been thinking what a tricky topic ‘trust’ is.  I have always admired concepts like trust and loyalty. I first came across the trust in academic terms when I read Francis Fukuyama, who talked about trust as “social capital’. High trust countries do better than low trust countries. He famously compared Japan to a slab of granite, while...

Overheard on the Delphi Network’s trip to HK (these are interesting comments shared by people we meet. We don’t necessarily agree with any of them.) Below the quotes is a short description of my visit. -”Hong Kong has experienced a series of political coups, led by chief executive Carrie Lam, culminating in this state of emergency”. Local analyst sympathetic to rioters. (In fact, she insists on the term...

Delphi Network Salon (location details below intro). By invitation only. Join a DN Salon with Ashley Harvey, an unrivalled source of information on how Japan is dealing with its tourist challenge, and exploring how to “package” Japan for foreign consumption… Please note places are limited. DN members get guaranteed access, so unfortunately it may not always be possible to seat Non-DN members. ...

The British experience colonization for the first time – to themselves. The surrender of Singapore to the Japaneser in 1942 is so strange and amazing that I feel DN members might like to hear about it. I was able to tour some of the battle sites during my recent visit.  I’m not convinced the loss of Singapore was of great military significance. The psychological shock was huge, however.  It was an episode of piercing...

Losing customer trust is every CEO’s nightmare. Whether it’s a crash-prone airline, Toyota (unfairly in retrospect) on the verge of ignominy after the “unintended acceleration” crisis, toxic eggs in the European food chain, poisoned dumplings in Japan…every company knows that the regulator and a panic-stricken public will be intent on ferocious punishment. At this P-MBA,  crisis experts Ross Rowbury of...